Introduction
Pkuck takes user privacy seriously. This privacy policy applies to all services on the pkuck platform and explains how we handle your personal information.
By using the pkuck website or app, you are considered to have agreed to this Privacy Policy. Please read it carefully before registering.
This privacy policy has been drafted in accordance with applicable data protection laws in Bangladesh and international privacy standards.
Pkuck's privacy policy was last updated in January 2026. You will be notified by email in advance of any significant changes.
What Information We Collect
Pkuck only collects information necessary to provide its services. No unnecessary or excessive data is requested.
Directly Collected Data
- Identity Information: Your name, date of birth, gender, and national ID number (for KYC verification).
- Contact Information: Email address, mobile number, and mailing address.
- Financial Information: Payment method details such as Mobile Pay/Nagad account numbers (full numbers are not stored).
- Account Information: Username, password (hashed), and security questions.
Automatically Collected Data
- Device Information: Device type, operating system, and browser version.
- Network Information: IP address and internet service provider details.
- Usage Data: Login times, pages visited, and gaming history.
- Cookies & Tracking: Session cookies and preference cookies.
| Data Type | Reason for Collection | Mandatory? |
|---|---|---|
| Name & Date of Birth | Age & Identity Verification | Yes |
| Email & Mobile | Account Communications & Security | Yes |
| NID / Passport | KYC Legal Requirement | On Withdrawal |
| Payment Information | Transaction Processing | In Transactions |
| IP Address | Fraud Prevention & Security | Automatic |
How Your Data Is Used
Pkuck uses your data only for the purposes listed below — nothing else.
- Service Delivery: To enable account creation, login, betting, and gaming features.
- Financial Transactions: To process deposits and withdrawals.
- Security & Fraud Prevention: To detect and prevent suspicious activity.
- Legal Obligations: To meet regulatory requirements.
- Customer Support: To respond to your complaints and questions.
- Service Improvement: To analyze and improve your experience on pkuck.
- Promotional Communications: Only to inform you about offers and bonuses, with your consent.
Pkuck analyzes your gaming history to provide a personalized experience. This analysis is used solely for your benefit and is never shared with third parties.
Security Measures
Pkuck uses industry-leading technology to protect your data:
- SSL/TLS Encryption: All site communications are encrypted with 256-bit SSL.
- Firewall Protection: Advanced firewalls block all unauthorized access attempts.
- Two-Factor Authentication (2FA): An extra layer of security at login.
- Regular Security Audits: Third-party security experts conduct regular system audits.
- Data Backup: All data is regularly backed up with encryption.
- Access Control: pkuck staff can only access limited data strictly necessary for their work.
Please note, however, that no internet-based service can guarantee 100% security. Keep your password strong and never share it with anyone.
How Long We Retain Your Data
Pkuck does not retain data longer than necessary. The core principles governing retention are:
- Active Accounts: All data is retained for as long as the account remains active.
- Closed Accounts: After account closure, certain data may be retained for up to 5 years as required by legal obligations.
- Financial Records: Transaction data is retained for 7 years in accordance with accounting and tax regulations.
- KYC Documents: Once verified, your data is stored on secure servers.
- Log Files: Security logs are automatically deleted after 90 days.
Upon an account deletion request, all data will be removed to the extent permitted by legal obligations. Complete deletion may take up to 30 days.
Your Rights
Under pkuck's Privacy Policy, you have the following rights:
Right to Access
You may request to know what information pkuck holds about you.
Right to Rectification
You may request corrections to any inaccurate or outdated information.
Right to Erasure
You may request deletion of any data beyond what is required by legal obligation.
Right to Object to Processing
You may object to your data being used for marketing or profiling purposes.
Right to Data Portability
You can receive your data in a readily readable format.
Right to Restrict Processing
In certain circumstances, you may request a temporary restriction on the processing of your data.
To exercise these rights, email support@pkuck.bet. pkuck will respond within 30 days.
Minor Protection
Pkuck does not collect information from or provide services to anyone under the age of 18. Age verification is carried out at the time of registration.
If we receive evidence that a minor has opened an account, that account will be immediately closed and all associated data will be deleted.
A note for parents — please enable parental controls on your device to prevent children from accessing pkuck.
Privacy Policy Changes
Pkuck may update this Privacy Policy from time to time. When changes are made:
- For significant changes, advance notice will be sent to your registered email address.
- The update date at the top of this page will be revised accordingly.
- For minor changes, only the date will be updated.
- Continued use of the site after any changes constitutes acceptance of the updated policy.
Contact Us
For any questions, complaints, or requests regarding this Privacy Policy, please get in touch with us:
- Email: support@pkuck.bet
- Live Chat: Chat icon at the bottom right of the site
- Time: 7 days a week, 24 hours a day
When requesting data deletion or correction, please include your account ID and registered mobile number in your email. We will respond in writing within 30 days.
To learn more about pkuck's full Terms of Use Terms & Conditions page Read.